3Mobile

Customer Service Officer

3Mobile| Date Posted: 25-Mar-2020
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

Customer Service officer

Responsibilities:

  • Provide quality customer service to customers either by telephone or electronically
  • Respond and follow up promptly to customer enquiries
  • Handle and resolve complex cases to ensure customer satisfaction
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Process orders, forms, applications and requests
  • Record details of enquiries and customer interactions including actions taken
  • Work effectively with a variety of situations, individual and groups
  • Communicate and coordinate with internal departments at all levels
  • Demonstrate effective telephone techniques that meet Quality Assurance standards
  • Acquire multiple product knowledge to enhance ability to understand customer needs
  • Identify processes, procedures and workflow improvements and assist in the implementation

Requirements:

  • At least 5 GCE ‘O’ Level credits (including English)
  • At least 2 years in customer service with at least 1 year call center experience
  • Computer literacy (E-mail & MS applications)
  • Strong team player
  • Self-driven individual with a positive attitude
  • Customer-oriented with good interpersonal and communication skills (oral and written)
  • Pleasant disposition and personality
  • Highly adaptable to a fast-paced and dynamic environment
  • Problem analysis and problem-solving skills
  • Willing to work Retail Operating hours including weekend and Public Holiday

Interested candidates, please email your resume (indicating your date of availability, current / last drawn salary & expected salary) to [Click Here to Email Your Resume]

 

Company Overview
3Mobile