Customer Service Officer

Total English Learning Global (I Can Read®)| Date Posted: 22-Apr-2019
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description

The Customer Service Officer is in-charge of providing support to the administration and operations of the centre.

Responsibilities of the role:


  • Establish good rapport and communication with students, parents and teachers
  • Assisting processes to ensure the effective operation of the following areas of centre operations:
  1. Assessment process
  2. Student enrolment process
  3. Class time table scheduling process and optimization to ensure optimal use of resources such as classrooms and teaching hours
  4. Attend regular centre meetings with teachers
  5. Safety and cleanliness of the centres
  6. Handling daily ad-hoc activities
  7. Manage billings and collections process



  • Achieve the monthly/annual student enrolment and retention targets which are set by the management
  • Work hand-in-hand with Centre Manager to be on track to meet with overall centre sales targets (new enrolment and retention)
  • Schedule regular meetings with Centre Manager to discuss assessment volume updates and enrolment progress versus target as well as retention updates and any actions needed to reverse withdrawals



  • Support centre marketing events and support the HQ marketing department to plan and run events
  • Part of the team for special events, road shows and exhibitions for brand building and lead generation


HR / Finance

  • Assist in handling problems or grievances in the centre
  • Prepare full set of finance documents to be submitted to finance team on the 15th of every month


Requirements of the role:

  • Excellent communication, customer service and interpersonal skills
  • Strong problem solving skills
  • Proactive and takes initiative to resolve issues and/or highlight challenges
  • Ability to drive sales targets a definite plus
  • High level of integrity and professionalism
  • Candidate must possess at least a Diploma in Business Studies/Administration/Management
  • Customer-oriented and good team player
  • Must be able to commit for work on both weekends
  • Working Hours:
  • Weekdays: 1pm to 9pm
  • Weekends: 8:30am to 6:30pm
Company Overview
Total English Learning Global (I Can Read®)