Customer Service Officer (Inventory)

People Profilers Pte Ltd| Date Posted: 6-Sep-2019
EA Licence No: 02C4944|EA Personal Registration No: R1100011
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)



  • Responsible to meet all operation key performance indicators (KPI) and required service standard described
  • This position is responsible in assisting the Fulfilment & Planning Manager in managing the assigned internal customer accounts.
  • Main contact point for internal accounts for action and information request

Internal Accounts Service Support

  • Ensure internal accounts orders are processed and completed in a timely and accurate manner
  • Ensure reports are submitted to internal accounts on a timely manner to defined schedules and to accounts requirements
  • Manage ad-hoc request from internal accounts
  • Investigate root-cause of incidents and service failures, make recommendation to relevant stakeholder for improvements
  • Provide support whenever deem required

Cycle Count

  • Initiate cycle count as per schedule
  • Ensure proper documentation of cycle count sheet for audit trail purpose
  • Responsible in reconciling warehouse stock discrepancies
  • Coordinate with inventory control team on WMS and WCS stock discrepancies

Customer KPI

  • Collate and compute the monthly reports
  • Analyse the KPI result and provide suggestions to improve the service level when necessary
  • Achieve & maintain consistent service specific key performance indicator

Billing to Customer

  • Ensure all billings are done timely & accurate manner with all necessary supporting documents


  • Maintain and compare inventory accuracy between Automation’s WCS & Internal account’s WMS system
  • Assist Fulfilment & Planning Manager in analysing operations related data and make applicable recommendations
  • Additional functions as mandated by Management



  • Diploma in Logistics / Supply Chain Management
  • 2 – 3 years inventory experience preferably in a 3PL environment
  • High attention to details
  • Independent and proactive


Job ID: 45146

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified


People Profilers Pte Ltd

NO 1 Finlayson Green #18-01 Singapore 049246

Tel:  6589-5828


EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Company Overview
People Profilers Pte Ltd