Customer Service Officer (Front Desk)

• Handle general enquiries and registration for walk-in customers at the counter
• Courier arrangements
• Refreshments order/ Logistics arrangement (based on schedule)
• Issuance/ Collection and maintenance of trainer’s kit and log book
• Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet
• Registration and verification of trainees’ entry requirements and supporting documents
• Finalisation and confirmation of course attendance on day 1
• Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status
• Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review
• Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations
• Ensure proper handover to respective departments and relevant persons in the process flow
• Adhere to company’s confidentiality policies
• Other ad-hoc duties as assigned by the company

Requirements

• Competent in Microsoft applications (Excel, Word, Outlook, Navision)
• Meticulous, systematic, organised and ensure proper and complete records for filing
• Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
• Able to work independently without much supervision
• Well rounded team player to build efficiency and foster a strong team environment
• Good coordination and organisational skills
• Possess strong work ethics