Customer Service Officer (F&B/ 5.5 days/ Urgent) @ West

HR Focus| Date Posted: 8-Feb-2021
EA Licence No: 13C6829|EA Personal Registration No: R2095999
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description

  • *No quota for foreigners*
  • Processing and coordinating customers' orders and to ensure that the correct goods reaches the customers on time
  • Conduct customer service calls regularly and liaise with the organization's various departments relating to collection and delivery of orders etc
  • Handle calls promptly by providing accurate and timely information, alternatives and solutions to customer orders
  • Handle offline/online orders, queries and feedback from web, apps & emails
  • Follow up promptly with customers to resolve issues
  • Provide respondents' feedback to respective departments to improve customer experience
  • Introduce and share products with customers (upselling)
  • Working day (5.5 days):
    • Mon-Fri: 8.30am - 5.30pm
    • Sat: 8.30am - 12.30pm (alternate Sat)
  • Basic salary $2,200-2,400 + Sales incentive ($200-300) + AWS + Variable bonus 
  • 14 days annual leave per year
  • Medical insurance coverage
  • $200 dental reimbursement per year
  • Annual SATA health screening benefit

Job Requirement

  • Preferably with min 1 year experience in customer service
  • Preferably with online sales/ e-commerce experience
  • Able to speak and write in both English and Chinese as required to communicate with English and Chinese speaking customers
  • Good communication and written skills
  • Must have knowledge on MS Word and MS Excel

To Apply

Please attach updated detail resume in MS WORD FORMAT(.doc file) with the following information :
1. Personal Particulars
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Last drawn salary in each employment
5. Expected salary
6. Reasons for leaving each employment
7. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

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