Avanta Global

Customer Service Officer (Call Management)

Avanta Global| Date Posted: 24-Sep-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • Be proactive in handling incoming/ outgoing calls in a professional manner and to keep track of all calls
  • Managing and taking care of incoming calls. Provide basic information such as hours of operation or directions to the place and direct other inquiries to the appropriate staff member
  • Adhere to company’s confidentiality polices
  • Perform routine clerical and administrative jobs such as sorting mail, filing, entering data, and signing for packages
  • Other ad-hoc duties as assigned by the company

 

Requirements:

  • Minimum 1 - 2 years of relevant working experience
  • Competent in Microsoft applications (Excel, Word, Outlook)
  • Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
  • Able to work independently without much supervision and attention to detail
  • Well-rounded team player to build efficiency and foster a strong team environment
  • Good coordination and organisational skills
  • Possess strong work ethics
Company Overview
Avanta Global