MCI Career Services Pte Ltd

Customer Service Officer (Banking & Finance Industry)

MCI Career Services Pte Ltd| Date Posted: 20-Nov-2019
EA Licence No: 06C2859|EA Personal Registration No: R1550164
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Job Nature:
Position Level:
Entry Level, Experienced
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Roles and Responsibilities:

  • Attend to customers’ requests and enquiries from various channels including face-to-face, phone or email.
  • Process account applications for individuals, companies and financial institutions.  Pre-account opening screening and checks are required like AML, Credit worthiness, identification and verification process.  
  • Attend to all account-related requests including update of information and other enquiries
  • Liaise and follow up with internal (TRs) and external customer on account related requests.  
  • Uphold service standards by ensuring prompt turnaround for all account applications and service requests and consistent quality of the forms/requests processed
  • Support OSPL’s marketing activities such as road shows and promotions
  • Work on ad hoc assignments/projects as assigned
  • Champion service excellence and quality assurance initiatives



  • Relevant working experience in the banking / finance industry
  • Customer centric with service excellence mindset
  • Desire to help others with patience and empathy
  • Meticulous,  well organized, with the ability to analyse and solve problems
  • Mature, resourceful, independent and a good team player with commitment and initiative.


Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button

Alternatively, you may also email your resume to us at [Click Here to Email Your Resume]


Our dedicated and approachable MCI consultants will get back to you soon for a confidential discussion.

Please include the following information in your resume:

  • Education background
  • Work experiences in point forms
  • Reason(s) for leaving
  • Current and Expected salary
  • Date of availability / Notice Period


**We regret to inform that only shortlisted candidates would be notified. **

To find out about other career opportunities in MCI Career Services Pte Ltd, do visit for complete jobs listing.  We wish you all the best in your career search.


Jeremy Lee Kok Hui

Registration Number: R1550164

EA License Number: 06C2859



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MCI Career Services Pte Ltd