Customer Service Officer (AOG) - 12 Hour Rotating Shift

People Profilers Pte Ltd| Date Posted: 10-Jun-2021
EA Licence No: 02C4944|EA Personal Registration No: R1108448
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

  • Industry: Freight Forwarding / Logistics
  • MNC Environment
  • Permanent role (AWS Guaranteed + Variable Bonus) 



  • Use Global tools, interfaces and processes to execute export shipments and meeting set KPIs
  • Coordinate with BUs (Customer Service Teams), planning team, warehouse and terminal transfer vendor to ensure timely and accurate execution of AWBs and preparation of carrier required documentation
  • Validate and input accurate mandatory information and pricing for export transactions assigned to him/her
  • Ensure and trigger pre-alerts and necessary electronic submission / interface to relevant stakeholders for the assigned air export shipments
  • Ensure correct and accurate information maintained and timely closure of the file in system
  • Back up and cross support other Air Export team members
  • Attend to any air terminal requests / amendments to ensure timely uplift
  • Support the Air Export Team on the transition to new system
  • To represent and participate in any internal improvement projects
  • Timely escalation of issues / concerns that requires broader attention and resolution
  • Maintain the Air Export Team administration of files and documentations
  • Any other duties assigned by the management



  • Minimum 2-3yrs experience in Air Export Operation
  • Meticulous and attention to details
  • IATA DG Certification, Cargowise knowledge will be an advantage


Job ID: 768YY5

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [Click Here to Email Your Resume]


We regret that only shortlisted candidates will be notified


People Profilers Pte Ltd

11 Collyer Quay, The Arcade, #13-01, Singapore 049317

Tel:  69509745


  • EA Licence Number: 02C4944
  • EA Registration Number: R1108448
  • EA Personnel: Tan Lili Gesse
Company Overview
People Profilers Pte Ltd