Customer Service Officer (Airfreight / Changi / $3,000)

People Profilers Pte Ltd| Date Posted: 6-Dec-2019
EA Licence No: 02C4944|EA Personal Registration No: R1875332
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Benefit Summary:

  • Basic Up to $3,000
  • 5 day work week
  • Location: Changi 
  • Attractive good career progression



  • Able to execute AWB base on CS instructions and comply to terminal/airline requirement. 
  • Handle all Air export shipment bookings via different channels of communication + invoicing Attend to customers’ enquiries via email wherever necessary. 
  • Answer all incoming calls promptly and politely. 
  • To give timely feedback to customers on freight status 
  • Ensure timely creation & updates for specific customers’ SOPs. 
  • Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time. 
  • Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible. 
  • Build good business rapport with both external and internal customers. 
  • Prepare and submit reports timely whenever required. 
  • Able to work in team with communication and understanding of work flow 
  • Take on additional tasks delegated by Department Supervisor/ Manager 


Additional Information:

  • 2 years of relevant working experience.
  • Able to perform given task efficiency and meet deadlines given by management.
  • Knowldege in Permit declaration, Costing and billing is an added advantages.


Please kindly send in your updated CV (please include your current salary package with full breakdown and expected salary) to [Click Here to Email Your Resume]. Your interest will be treated in strict confidence.

People Profilers Pte Ltd

No. 1 Finlayson Green #18-01 Singapore 049246

DID: 6589 5807


Tee Zhi Hao, Jim

EA License No. 02C4944
Registration No. R1875332

Job Reference: 46337

Company Overview
People Profilers Pte Ltd