Caring Group Pte Ltd

Customer Service Officer (8 Off Days)

Caring Group Pte Ltd | Date Posted: 8-Feb-2019
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Is building relationship with customers your forte? Do you enjoy creating a personalised service experience? Then we want YOU! Reporting to the Branch Manager, you will be integral to the success of Caring Skin throughout this exhilarating expansion phase.


Be part of our growth!

  • 5-days work week
  • Career progression opportunities
  • Undergo professional customer service training


Key Responsibilities:

  • Primarily to provide the Caring Experience at front desk
  • Attend to walk-in and in-coming call / email enquiries
  • Building good rapport and establishing good relationships with clients to ensure retention and top-notch service experience
  • Anticipate and identify clients’ needs to increase customer satisfaction
  • Ensure all interactions with clients are handled carefully whilst adhering to company’s policies and procedures
  • Administer appointment booking and scheduling for clients
  • Delivering Happiness is our purpose


What you require:

  • Entry level candidates are welcome to apply
  • Prior experience in customer service role or within the industry will be advantageous, but not mandatory
  • Diploma in any discipline or minimally a professional certificate with ‘O’ level/ NITEC/ and above, or equivalent
  • Well-groomed and possess a customer-centric approach
  • Excellent in communication and interpersonal skill
  • Self-motivated with high level of integrity
  • Dynamic, resourceful and able to multi task
  • A fun, positive and charismatic personality
  • Willing to work retail hours, weekends and public holidays


Why you should join us?

  • Monthly Income $2000 - $3500 (Including Attractive Commission & Incentives)
  • Annual Performance Bonus
  • Incentive Trip
  • Medical benefits
  • External Training and development opportunities
  • Product and Service Benefits
  • Progression track to Senior or Managerial positions
  • Convenient locations (near MRT)
Company Overview
Caring Group Pte Ltd