inCall Systems Pte Ltd

Customer Service Officer (2 month contract)

inCall Systems Pte Ltd| Date Posted: 3-Jun-2019
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Job Nature:
Contract, Temporary
Position Level:
Entry Level, Student Job
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Job Responsibilities:

  • Handle incoming calls or outgoing emails and ensure that service levels are met
  • Respond promptly to customer enquiries and resolve customer complaints
  • Provide quality customer service support to enhance customer satisfaction
  • Attend to customer queries effectively and escalate to management if necessary
  • Coordinate between various parties within the organisation and client to ensure customer issues are resolved
  • Maintains and accurately update customer particulars and transactions, details of enquiries and feedback to CRM system
  • Conduct follow-up calls and emails pertaining to the inbound enquiries if required

 

Requirements:

  • Minimum 'A' Levels or equivalent
  • Experience in customer service preferred
  • Possess initiative & the ability to work under pressure in a fast-pace environment
  • Positive, resourceful and a team player
  • Must be fluent in both spoken and written English ­AND either Mandarin, Malay or Tamil in order to communicate with Mandarin, Malay or Tamil-speaking customers
  • Knowledge of MS Office applications is necessary
  • Working Hours: Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays
Company Overview
inCall Systems Pte Ltd