Customer Service Manager (Technical)

Strategic Marketing (S) Pte Ltd| Date Posted: 15-May-2020
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Job Nature:
Position Level:
Experienced, Manager
Bachelor's / Honours

Job Description

Customer Service Manager (Technical) - $4,000 to $4,800/month


EuropAce - No.1 Singapore Brand of Home Appliances and Aircons.

Strategic Marketing is a successful and expanding importer and distributor of the EuropAce brand of air-conditioners and electrical home appliances. Our products are primarily sold through major retailers such as Best Denki, Courts, Gain City, Giants, Harvey Norman, Mustafa and other independent electrical and air-conditioner dealers. We also have a strong presence on e-commerce platforms such as Lazada, Shopee, Q10, Amazon and our own e-store.

We are growing and are looking for interested and capable candidates to join us!

Key Responsibilities

  • Manage third party service partners to ensure good customer service
  • Liaise with factories and service providers to always ensure the availability of spare parts
  • Review billings from the service partners regularly to prevent over-charging and abuse
  • Ensure compliance with government regulations on the import and sale of our Home Appliances and Air-cons
  • Obtain the necessary government certifications 
  • Testing of new samples from factories as part of new product development with the marketing department
  • Quality control of overseas factory productions via our QC inspectors, third party professional Inspectors and liaisons with factories 
  • Manage a local customer service officer and 2 China-based QC inspectors


Skills & Qualifications

  • Diploma in electrical, electronic or mechanical engineering
  • Aircon or refrigeration knowledge is an advantage
  • A minimum of 5 years experience in customer service (technical)
  • A minimum of 5 years managerial experience
  • Pleasant and matured with a strong personality, able to withstand difficult customers
  • Strong leadership and interpersonal skills
  • Proficient in spoken and written English, able to speak Mandarin

If you believe that you are up for the task, please send us a detailed resumé including a recent photograph, with your current and expected salary as well as your date of availability.


Company Overview
Strategic Marketing (S) Pte Ltd