Customer Service Manager (Technical)
Customer Service Manager (Technical) - $4,000 to $4,800/month
EuropAce - No.1 Singapore Brand of Home Appliances and Aircons.
Strategic Marketing is a successful and expanding importer and distributor of the EuropAce brand of air-conditioners and electrical home appliances. Our products are primarily sold through major retailers such as Best Denki, Courts, Gain City, Giants, Harvey Norman, Mustafa and other independent electrical and air-conditioner dealers. We also have a strong presence on e-commerce platforms such as Lazada, Shopee, Q10, Amazon and our own e-store.
We are growing and are looking for interested and capable candidates to join us!
- Manage third party service partners to ensure good customer service
- Liaise with factories and service providers to always ensure the availability of spare parts
- Review billings from the service partners regularly to prevent over-charging and abuse
- Ensure compliance with government regulations on the import and sale of our Home Appliances and Air-cons
- Obtain the necessary government certifications
- Testing of new samples from factories as part of new product development with the marketing department
- Quality control of overseas factory productions via our QC inspectors, third party professional Inspectors and liaisons with factories
- Manage a local customer service officer and 2 China-based QC inspectors
Skills & Qualifications
- Diploma in electrical, electronic or mechanical engineering
- Aircon or refrigeration knowledge is an advantage
- A minimum of 5 years experience in customer service (technical)
- A minimum of 5 years managerial experience
- Pleasant and matured with a strong personality, able to withstand difficult customers
- Strong leadership and interpersonal skills
- Proficient in spoken and written English, able to speak Mandarin
If you believe that you are up for the task, please send us a detailed resumé including a recent photograph, with your current and expected salary as well as your date of availability.
Strategic Marketing (S) Pte Ltd