MCI Career Services Pte Ltd

Customer Service Manager (Seafreight / UP$4200 / Office Hours / East)

MCI Career Services Pte Ltd| Date Posted: 9-Nov-2019
EA Licence No: 06C2859|EA Personal Registration No: R1981759
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Job Nature:
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job Responsibilities:
 Lead a team of customer service officers in managing day to day operations
 Provide guidance & training to the team
 Handle customer’s enquiries & escalations promptly
 Ensure compliance with customer’s Standard Operating Procedures
 Liaise with overseas agents on various requirements and enquiries
 Prepare BL and other necessary documents that is critical to move a shipment
 Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing according to agreed rates
 Liaise & co-ordinate with sea freight carriers / customers / transport vendors to ensure smooth delivery of goods in accordance to KPI
 Liaise with internal sales team for ad hoc quotations
 Any other ad hoc tasks that is assigned by the manager



  • Applicants who possess relevant qualifications, employment background and suitable skill sets are most welcome to apply
  • Applicants who do not possess the above will be considered on individual merits
  • Applicants not shortlisted for this role may be matched with other suitable opportunities

Alternatively, you may also email your resume to us at [Click Here to Email Your Resume].
Our dedicated and approachable MCI consultants will get back to you soon for a confidential discussion.
Please include the following information in your resume:

  • Education background
  • Work experiences in point forms
  • Reason(s) for leaving
  • Current and Expected salary
  • Date of availability / Notice Period

**We regret to inform that only shortlisted candidates would be notified. **
To find out about other career opportunities in MCI Career Services Pte Ltd, do visit for
complete jobs listing. We wish you all the best in your career search.

Ho Xu Siang (Eason)
Registration Number: R1981759
EA License Number:06C285

Company Overview
MCI Career Services Pte Ltd