Avanta Global

Customer Service Manager

Avanta Global| Date Posted: 15-Dec-2019
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Description:

  • Daily operation and management of customer service team
  • Collaborate with teams (training, sales, marketing and scheduler) to ensure the successful launching of new courses, promotions and class allocations
  • Manage customer service team and be responsible for customer service and corporate account relationships to ensure good service standards
  • Manage team members to meet goals and KPIs and make recommendations to management during performance review cycles
  • Mentor new staff and brief team members on new programs, changes and requirements
  • Monitor trainee’s feedback and evaluation on administration and facilities and follow up on corrective actions if necessary
  • Assist in applications, audits, certifications, funding etc with relevant authorities and bodies
  • Adhere to requirements by relevant authorities and company policies
  • Provide daily and monthly reports for management review
  • Highly self-motivated to achieve KPIs
  • Possess strong work ethics and adhere to company’s confidentiality policies including PDPA
  • Other ad-hoc duties as assigned by the company

 

Job Requirements:

  • Diploma or Degree from recognised institutions or equivalent
  • Relevant work experience in area of operations, course administration, training development and management in training or education industries
  • Prior work experience in leading a team is essential
  • Ability to effectively manage training centre and staff
  • Good business acumen with ability to work under pressure
  • Excellent communications and interpersonal skills
  • Possess professional integrity and business ethics
Company Overview
Avanta Global