Customer Service Manager

Minmed Group Pte Ltd | Date Posted: 15-Sep-2018
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Bachelor's / Honours, Masters / PhD

Job Description

Job Responsibilities:

  • Oversee, manage and train dedicated team of Customer Service Executives
  • Handle customers’ enquiries, complaints and feedback across all business divisions
  • Respond to enquiries and requests received through emails and WhatsApp within expected turnaround time
  • Engage and manage complaints promptly, investigate cases thoroughly and work to provide appropriate solutions; follow up to ensure resolution
  • Introduce and recommend appropriate services to customers according to identified needs

 

Job Requirements:

  • Minimum Bachelor’s Degree
  • Minimum 3 years supervisory experience
  • Excellent spoken and written communication skills
  • Professional phone etiquette with excellent level of listening, understanding and assuring
  • Good team player and able to work independently
Company Overview
Minmed Group Pte Ltd