Customer Service Manager (East, Freight forwarding, Ocean freight)

KSC Consultants Pte Ltd| Date Posted: 15-Jul-2019
EA Licence No: 11C2878|EA Personal Registration No: R1219651
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Job Nature:
Position Level:
Manager, Senior Manager
Diploma, Bachelor's / Honours

Job Description

Job Responsibilities:

  • Lead the Customer service team for Sea freight
  • Liaise with customers on the standard operating procedures
  • To meet up with clients on project/special matters
  • Prepare customer key performance index reports
  • Promptly handle customer/team escalations
  • To implement corrective actions and preventive measures for immediate service recovery
  • To co-ordinate with Ocean carriers for bookings/uplift upon escalation from team
  • Attend to freight management and rates negotiation
  • Provide quotes/rates to COD customer or overseas offices
  • Resolve inter-business units disputes
  • Liaise with overseas agents on the various requirements and rates
  • To review the profit & loss of product desk
  • To analyse job file purchasing and raise concern to Pricing team.
  • To review & approve changes of work processes before escalation to Head of Sea Freight.
  • To conduct recruitment exercise for officer/executive position when needed.
  • To provide related training concerning the BU to new staff assign to the team
  • Joint sales visit to resolved operations issue when necessary

Job Requirements:

  • Diploma/ Degree preferred
  • Minimum 8 years' experience in freight forwarding with sea freight experiences
  • Previous customer service experience is an added advantage
  • Possess excellent communication and interpersonal skills
  • Pleasant personality and a good team player
  • Proficient in MS Office & ability to work independently
  • DGR trained will be an advantage
  • Conducting interviews and recruiting junior staff

Interested applicants, please send your resume to Melissa@kschr. com(Remove the space in between)

KSC Consultants Pte Ltd(11C2878
Tee Siew Mei (R1219651)

Job Type: Full-time

Salary: $5,000.00 to $7,500.00 /month

Company Overview
KSC Consultants Pte Ltd