Customer Service Manager (Distribution, Experience in Logistics/ Supply Chain)

E-Ployment Consultancy| Date Posted: 29-May-2020
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Job Nature:
Position Level:
Manager, Senior Manager
Bachelor's / Honours, Masters / PhD

Job Description


  • Monitor and control stock holding to achieve optimal level that is within contractual level as agreed with clients.
  • Monitor closely on over stock and under stock situation through working with clients to bring down inventory and expedite shipment respectively.
  • Establish and ensure strict adherence to stock replenishment process to prevent over stock through proper approval of Purchase order raised.
  • Liaise closely with warehouse to ensure stock discrepancies are resolved in a timely manner and inventory updated. 
  • Plan and organize annual stock take and client stock take.
  • Manage client financial closing – monthly and at year end by coordinating with other departments to ensure proper closure.  
  • Manage client relationship through complaint handling and act as point of contact for clients on behalf of the company. Work internally with other departments for effective resolution of client issues.
  • Establish Service Key Performance Indicator with client. Prepare monthly KPI report to clients and present them within agreed time line.  
  • Championing new improvement initiatives and leading projects at different levels, eg: process improvements, new product introduction and etc.
  • Adhere to ISO procedure, local authority regulatory guidelines on Good Manufacturing Practice / Good Distribution Practice as well as Regional Quality System in inventory management.
  • Manage the performance of the team, identify and groom staff with potential for further development.


Jobs Requirement:


  • Degree/ Master with 5 years’ experience in inventory management, customer account management and leading a team.
  • MUST Possess experience in Logistics/ Supply Chain. 
  • $4500-$5500 (Salary will commensurate with experience and qualification). 
  • 5 day work week. 
  • Attractive Benefits. 


Interested applicants, please email your resume with your Last/ Current drawn salary, Expected Salary, Notice Period & Photo in MS WORD FORMAT to [Click Here to Email Your Resume]


E-Ployment Consultancy 

EA License No: 09C5387

EAP Name/ Registered No: Ivan Mah

Company Overview
E-Ployment Consultancy