MCI Career Services Pte Ltd

Customer Service Manager (Aviation Industry/ MNC/ UP $8000/ Good Benefits)

MCI Career Services Pte Ltd| Date Posted: 8-Jan-2020
EA Licence No: 06C2859|EA Personal Registration No: R1987596
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Job Nature:
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours

Job Description

Duties and Responsibilities

  • Identify patterns of service failures and works with other Dnata stakeholders to improve service and operational KPIs. 
  • Assist in the delivery of cost effective services within agreed budget. Monitors and controls costs, including overtime through effective resource management of staff
  • Review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts. Coordinate with resource planning team to ensure that the annual leave planning is effective in providing staff advance leave opportunities and does not adversely impact costs
  • Ensure the safety of staff, equipment and facilities 
  • Develop and maintain own department continuity plans including dnata Crisis Management Plan
  • Ensure that the department fully utilizes the employee recognition & reward program to appreciate and recognize good service and behaviours that support Company’s values


  • Applicants who possess relevant qualifications, employment background and suitable skill sets are most welcome to apply
  • Applicants who do not possess the above will be considered on individual merits
  • Applicants not shortlisted for this role may be matched with other suitable opportunities

Alternatively, you may also email your resume to us at [Click Here to Email Your Resume] or 8305 8108


Our dedicated and approachable MCI consultants will get back to you soon for a confidential discussion.

Please include the following information in your resume:

  • Education background
  • Work experiences in point forms
  • Reason(s) for leaving
  • Current and Expected salary
  • Date of availability / Notice Period

**We regret to inform that only shortlisted candidates would be notified. **
To find out about other career opportunities in MCI Career Services Pte Ltd, do visit for complete jobs listing. We wish you all the best in your career search.

Po Boon Pin (Calvin)
Registration Number: R1987596
MCI Career Services Pte Ltd
EA Licence No: 06C2859

Company Overview
MCI Career Services Pte Ltd