Customer Service Manager ($3k - $4.5k) - Dental Industry

Recruit Express Pte Ltd| Date Posted: 13-Jun-2019
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Contract, Temporary
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Your scope of work includes responsibilities in the areas of Customer Service, Public Relations and Human Resource. The following list serves to give you a guide but is not meant to be exhaustive.

  1. Lead the daily huddle (company-wide)
  2. Ensure smooth execution of front desk and overall clinic operations (including Orthodontic services)
    1. Ensure that service standards are upheld consistently
    2. Ensure that all customer service protocols are up to date and made readily available to all team members.
    3. Ensure the frontline staff work in tandem with the rest of the team (dentists, nurses and management)
  3. Ensure counter inventory is in order
  4. Ensure daily and routine maintenance/ operation of non-clinical equipment at front desk
  5. Manage feedback and correspondence from patients and members of the public
    1. Handle online and offline feedback professionally and promptly
    2. Handle all correspondence with patients and any other external sources with confidence and skill

Job requirement 

  • Min diploma or degree in any field 
  • Min 1-2 years of experience leading a team of customer service workers
  • Experience as a leading stewardess in airline industry will be an advantage 

Interested candidates please email your resume to [Click Here to Email Your Resume] 

 

Huang Jingsheng Kevyn 

CEI No. R1333338

Recruit Express Pte Ltd

EA License No. 99C4599

Company Overview
Recruit Express Pte Ltd