Customer Service/Logistics Officer (West, East, Tanjong Pagar, Diploma)

KSC Consultants Pte Ltd| Date Posted: 23-Jun-2019
EA Licence No: 11C2878|EA Personal Registration No: R1219651
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities:

 

Customer Service Support

  • Ensure customers' orders are processed in a timely and accurately manner
  • Ensure reports are submitted to customer(s) on a timely basis keeping to established schedules and to customers' requirements
  • Handle shipping documents/invoices
  • Handle ad-hoc request from customers
  • Investigate root-cause of operation incidents and service failures; make recommendation to the CS Managers/Management for improvement
  • Provide customer support whenever required

Cycle Count

  • Initial cycle count as per schedule
  • Ensure proper keeping of cycle count sheet for audit trail purpose
  • Be responsible in reconciling all stock discrepancies

Customer KPI

  • Collate and compute the monthly KPI report
  • Analyse the KPI result and make suggestions to improve the service level when necessary
  • Achieve & maintain consistent service specific key performance indicator

Billing Customer

  • Ensure all billings are done timely & accurately with all necessary supporting documents

Others

  • Maintain inventory accuracy between Bollore & customer’s WMS system
  • Assist the Customer Service Manager in analysing operations related data and make applicable recommendations
  • Additional functions as mandated by Management

 

Requirements:

  • Minimum Diploma in Logistics / Supply Chain Management
  • Customer service orientated
  • Systematic and organized
  • Good command of English
  • Team Player
  • MS Office skills

Interested applicants may send your resume to melissa@kschr. com (remove the space)

KSC Consultants Pte Ltd(11C2878)
Tee Siew Mei (R1219651)

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KSC Consultants Pte Ltd