Manpower Singapore

Customer Service Lead (Call Center) | Contract | Commonwealth

Manpower Singapore| Date Posted: 23-Oct-2020
EA Licence No: 02C3423
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Job Description

Job Description:
  • Provide overall leadership to the customer service team in fronting public calls.
  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • 1st level helpdesk to respond to call and provide resolution to customer queries
  • Manage the overall performance of the customer service team and ensure that service delivery targets are met.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Job Qualifications:
  • With 7 - 8 years of call center experience with 2 years of team leading experience
  • Able to drive automation and innovation in the area of call center solution.
  • Able to drive process efficiency to improve the efficiency of the customer service team.
  • Experience in service delivery management and reports generation
  • Experienced in Microsoft Excel, Microsoft PowerPoint and other Microsoft Office Applications
  • Work location: Commonwealth
  • Contract: 12 months (renewable/convertible after performance review)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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Manpower Singapore