i-vic International Pte Ltd

Customer Service Executive (up to S$ 2.3k/month) Inbound Call Support; Membership Campaign

i-vic International Pte Ltd | Date Posted: 21-Jul-2018
Save Job
Job Nature:
Permanent
Position Level:
Experienced, Manager
Job Category:
Qualification:
'N' Levels / 'O' Levels

Job Description

Remuneration Package:

  • Salary: up to S$2,350 per month (depending on experience)

 

Responsibilities:

  • Answer incoming live chats and email  case and to take prompt and immediate actions on various customer’s request
  • Manage and resolve customers’ complaints and  feedback
  • Ensure Standard Operating Procedure (SOP) is properly carried out
  • Meet customer experience target set by management
  • Perform duties as and when assigned by the Team Leader
  • First contact resolution of all cases handled
  • Project a positive and helpful attitude to external and internal customers

 

Requirements:

  • Minimum “O" Level with at least 1 year related work experience
  • Good interpersonal and communication skills
  • Customer service orientated
  • Able to liaise with Mandarin speaking customers
  • Proficient in relevant computer and MS applications
  • Possess strong team dynamics and able to work in a multicultural environment and with people at all levels.
  • Can work with minimum supervision
  • Ability to type 40=60 wpm with 90% accuracy
  • Efficient time management and ability to be flexible and adaptable to change

 

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
  • Contact Centre environment
  • Working Location at Tampines
  • Shuttle service provided on selected timing


Interested applicants may write in to [Click Here to Email Your Resume]

Only shortlisted candidates will be contacted in due course

Company Overview
i-vic International Pte Ltd
i-vic International is an outsource contact center solutions provider in Singapore. In 2017, the company managed a total of over 3 million contacts on behalf of our clients. Central to our solution is a team of dedicated contact center officers who have extensive experience in contact center operation. Our site has been designed and built according to our experience in serving major clients in the world. Due to expansion, we are seeking highly competent and motivated individuals with a strong drive to succeed to join our team as: