Customer Service Executive (up to S$ 2.2k/month) Inbound Call Support; Membership Campaign

i-vic International Pte Ltd | Date Posted: 19-Mar-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

Remuneration Package:

  • Salary: $2,200.00 inclusive of basic salary and variable allowances

 

Responsibilities:

  • Answer incoming calls and to take prompt and immediate resolution on membership concerns
  • Manage and resolve customers’ complaints and  feedback
  • Ensure Standard Operating Procedure (SOP) is properly carried out
  • Meet customer experience target set by management
  • Perform duties as and when assigned by the Team Leader
  • First contact resolution of all cases handled
  • Project a positive and helpful attitude to external and internal customers

 

Requirements:

  • Minimum “O” Level with at least 1 year related work experience
  • Good interpersonal and communication skills
  • Customer service orientated
  • Proficient in relevant computer and MS applications
  • Possess strong team dynamics and able to work in a multicultural environment and with people at all levels.
  • Can work with minimum supervision
  • Efficient time management and ability to be flexible and adaptable to change

 

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
  • Contact Centre environment
  • Working Location at Tampines
  • Shuttle service provided on selected timing

 

 

 

Interested applicants may write in to [Click Here to Email Your Resume]

Only shortlisted candidates will be contacted in due course

Company Overview
i-vic International Pte Ltd