Customer Service Executive (Up to $3,000 / Central / Dental)

People Profilers Pte Ltd| Date Posted: 16-May-2020
EA Licence No: 02C4944|EA Personal Registration No: R1984514
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Our Client provide provides specialist and general dental care in Singapore to patients locally and regionally. They are growing rapidly and currently, there is an exciting opportunity to join them as Customer Service Executive. The successful candidate can look forward to an attractive package with rewarding career.

 

Location:           Camden, 5 working days

Salary:               $2,500 - $3,200

Other Benefits:  AWS & VB

 

Role & Responsibilities

  • Provide professional service with a smile and maintaining appropriate level of eye contact when interacting with patients.
  • Practice active listening and render appropriate support to patients during their visit.
  • Establish rapport with patients to enhance patient’s return rate.
  • Maintain excellent level of tidiness and cleanliness of the clinic, front desk and waiting lounge.
  • Provide clear explanation of payment details and information of relevant subsidy options to patients.
  • Schedule appropriate appointments according to dentists’ and patients’ preferences and availability.
  • Send out appointment reminders and handle patients’ SMS replies in a timely manner.
  • Conduct follow-ups with inactive patients.
  • Assist with patients’ queries about dental services and treatment fees.
  • Ensure comfort of patients pre and post treatment, and follow up with patient accordingly.
  • Report any abnormalities to Operations Manager immediately.
  • Making and serving of beverages in a professional manner.
  • Gather patient’s feedback and provide constructive suggestion to Operations Manager.
  • Be proactive to participate in roles-call every morning and ensure communication are cascaded to all staff within the clinic.
  • Provide guidance and coaching to newly onboarded staff.

 

Additional Information:

  • Preferably Nitec in Dental Assisting or Certificate in Health Care Assistance Course
  • Preferably with some experience in similar capacity within the healthcare industry

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

 

Please email your resume in a detailed MS Word format to [Click Here to Email Your Resume] stating

1) Current Drawn

2) Expecting Salary

3) Date Available

4) Reason to Leave each job:

We regret that only shortlisted candidates will be notified.

 

Angela Win Myint

People Profilers Pte Ltd,

10 Anson Road #09-01/02  International Plaza

Singapore 079903

Tel: 6805 0857

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg no. R1984514

Job ID: 46265

Company Overview
People Profilers Pte Ltd