Customer Service Executive (Up to $2600 + benefits / East) -spslip

ScienTec Personnel| Date Posted: 8-Jan-2021
EA Licence No: 11C5781|EA Personal Registration No: R1654066
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

• Location: East
• Employment Type: Permanent
• Salary: Up to $2600 + Performance Bonus + Medical & Dental benefits
• Working Hours: 8.30am to 6.00pm (Mon - Fri), 8.30am to 12.30pm (Sat)

 

Responsibilities:

  • Act as key customer touchpoint, attending to general and technical enquiries over the Phone, Online Chat, Social Media or Email
  • Coordinate with maintenance support team to resolve clients’ concern
  • Open support ticket in the system, as well as monitor and follow up on all outstanding support ticket
  • Coordinate with logistics, warehouse, transportation, and sales as required
  • Prepare customer service reports, and record product quality and customer trends on timely basis
  • Participate in customer-retention programs
  • Any other ad-hoc duties assigned

Requirements:

  • Prior customer service experience
  • Good communication skills
  • Able to work independently in a fast pace environment

 

Interested applicants, please click "Apply Now" or email your detailed resume to [Click Here to Email Your Resume]

 

We regret to inform that only shortlisted candidates will be notified.

 

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration.

 

Lim Peiling (Serene) | R1654066
ScienTec Consulting Pte Ltd (Scientec Personnel) | 11C5781

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ScienTec Personnel