Customer Service Executive (Up to $2600 + benefits / East) -spslip

• Location: East
• Employment Type: Permanent
• Salary: Up to $2600 + Performance Bonus + Medical & Dental benefits
• Working Hours: 8.30am to 6.00pm (Mon - Fri), 8.30am to 12.30pm (Sat)

Responsibilities:

• Act as key customer touchpoint, attending to general and technical enquiries over the Phone, Online Chat, Social Media or Email
• Coordinate with maintenance support team to resolve clients’ concern
• Open support ticket in the system, as well as monitor and follow up on all outstanding support ticket
• Coordinate with logistics, warehouse, transportation, and sales as required
• Prepare customer service reports, and record product quality and customer trends on timely basis
• Participate in customer-retention programs
• Any other ad-hoc duties assigned

Requirements:

• Prior customer service experience
• Good communication skills
• Able to work independently in a fast pace environment

Interested applicants, please click "Apply Now" or email your detailed resume to [Click Here to Email Your Resume]

We regret to inform that only shortlisted candidates will be notified.

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration.

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