Customer Service Executive (MNC / West / Up to $3800)

Recruit Express Pte Ltd| Date Posted: 16-May-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875117
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities

  • Attend to customers enquiries i.e. product, price, delivery etc.
  • Create new customer in system and screening of all partners.
  • Liaise with customers and contractors on receiving of customer equipment, process order in ERP system, job scheduling, quote, delivery order & invoicing in accordance to company guideline and policy
  • Check stock availability with factory/suppliers.
  • Administer PR for service tools - record and file PR, liaise with supplier/ logistic and verify invoice.
  • Administrate FOA Service Warranty for Service Repair and handle returns and delivery to customer/ warehouse.
  • Follow-up queries on pricing with factory and 3P suppliers be responsible for the creation of new part number
  • Coordinate with purchaser and warehouse to arrange customer order delivery.
  • Monitor weekly open orders and unbilled transactions.
  • Support Service Sales on Contracts and Spares both for local and overseas customers.
  • Monitoring maintenance contract schedule and coordinate with team for service scheduling and engineer dispatch
  • Observes run-out-date of contracts, reminder to service manager, supervisor and prepare renewal documents.
  • Provide assistance to Service Managers in general administrative duties and monthly reports.
  • Recommend the inventory planning based on consumption of high runner parts
  • Other ad hoc duties as required

Requirements

  • Min. Diploma or Degree in any field 
  • Min. 2 - 3 years prior experience in customer service / sales support in an MNC setting
  • Excellent communication and interpersonal skills 
  • Able to work independently and in a team

 

Interested candidates can send your full resume in MS Word to

[Click Here to Email Your Resume]
Attn: CS Exec

 

 

Charleen Wong Swee Gek
CEI No: R1875117
Recruit Express Pte Ltd
Company Registration No: 99C4599

Company Overview
Recruit Express Pte Ltd