Customer Service Executive (Logistics/Transporters/E-Comm)

HR Focus | Date Posted: 11-Jul-2018
EA Licence No: 13C6829 | EA Personal Registration No: R1331602
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Responsibilities

  • Ensure prompt response to customers’ enquiries.
  • Responsible for liaising with customers on shipment planning and execution.
  • Liaise and co-ordinate with transporters, carriers and suppliers to ensure timely receiving of cargo for export.
  • Responsible for verifying and update of cargo details into System.
  • Monitoring and executing of e-commerce shipments with last mile deliveries.
  • Issuing invoices to customer and answer their queries pertaining to the charges billed.
  • Send pre-alert to customers upon job completion and timely update shipment uplift status.
  • Any other ad-hoc duties and responsibilities that are assigned as appropriate by the co.

  Job Requirements

  • GCE N/O Level or ITE
  • Min. 2 years of experience in procedure documentation and customer service.
  • Customer-oriented with good interpersonal skills.
  • Proficient in MS office applications.
  • Possess initiative, positive attitude, and willingness to learn and must be a team player.
  • Able to work under pressure.
  • Able to communicate fluently.
  • Experience in courier industry will be an advantage.
  • Strong knowledge in e-commerce operation and prior experience in e-commerce industry is a plus.

How to Apply:-

Please click on the "APPLY NOW" button and attach your detail resume in MS Word Format (.doc file) with the updated information below;

  • Personal Particulars
  • Education / Qualifications
  • Work Experience (Period of employment and job description)
  • Expected range of basic salary  
  • Last drawn salary in all past employments
  • Reason for leaving respective employment
  • Language Proficiency
  • Earliest work commencement date / Notice period

****We regret to inform that only shortlisted candidates will be notified.****

Personnel Reg. No: R1331602

EA License No: 13C6829

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