Customer Service Executive

CHARLES & KEITH GROUP | Date Posted: 12-Sep-2018
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Summary/Purpose:

The Customer Service Executive is the face and the frontline of Charles & Keith as the job incumbent will be directly exposed to our customers who visit our shops daily. They are in-charge of delighting customer and exposing them to the full measure of our customer service cycle.

Responsibilities:

Service

  • Delivering exceptional customer service and delivering it so with PASSION (Our Service Promise).
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
  • Communicate customer requests to management or customer service associates.
  • Upsell customer loyalty/membership cards to customers who satisfy the membership requirements.

Sales Performance

  • Able to optimize every sales opportunity while striving to exceed customer expectation and satisfaction.
  • Consistently strive to achieve personal and team sales target that is set on a daily, weekly and monthly basis.
  • To achieve a minimum sales target set by the Company
  • Able to upsell through recommendations and exceptional customer service.

Stock Management

  • Organize store room and arrangement of stocks based on Charles & Keith inventory standards.
  • Maintain daily housekeeping of stockroom.
  • Promptly retrieve the correct stock for customers

Shop Presentation

  • Perform and maintain store displays to ensure that the displays are well maintained and are in tip-top condition.
  • Maintain daily housekeeping of the store; ensuring cleanliness and proper presentation of store to our customers.
  • Maintain and organize store front and store displays in full accordance to Charles & Keith’s VM standards.

SOPs

  • Compliant to company’s policies and procedures
  • Maintain and manage the POS/Cashier in the most efficient manner without compromising customer service and minimizing errors in entering prices.
  • Handle and return accurate change to paying customers.
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
  • Responsible for any shortfall or discrepancy in cash drawer.

Requirements:

  • Service oriented and passionate to go the extra mile for customers
  • Good discipline and honest 
  • Good team player, vigilant and energetic
  • Moderate to Effective communication skills in English and preferably a second language to communicate with different kinds of customers
  • Effective interpersonal skills  and love to interact with people in all walks of life
  • Well groomed and always observe the good image and reputation of the company
  • Strong interest in fashion styling
  • Fun, vibrant & outgoing personality with great personal style
  • Keen sense of fashion and a passion for the fashion industry


Company Overview
CHARLES & KEITH GROUP