Customer Service Executive

Customer Service Executive

Responsibilities:

• Communicate with customers and overseas offices and keep the customer informed on shipment status
• Prepare quotations and submit to customers
• Understand customer requirements
• Follow standard operating procedures
• Achieve a positive success rate of quotations submitted
• Handle cross trades
• Develop customers / gain new customers
• Calling of customers for customer maintenance and reporting in the CRM system
• Cooperate with the operations department to ensure that customer expectations are fulfilled by operations

Requirements:

• Positive attitude and customer service minded
• Minimum 3 years of experience in the freight forwarding industry within customer service areas, preferably with food & beverage exposure
• Good knowledge in Microsoft Office (Word, Excel, PowerPoint) and Windows
• Driven to grow the business for the company
• Good teamwork