Customer Service Executive

Market Singapore| Date Posted: 16-Jun-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description:

  • To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs
  • Attending to clients’ queries. Providing services via telephone, email and writing.
  • Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns
  • Responsible for updating weekly and monthly Operation reports
  • Support Company held events
  • Any other ad-hoc assignments as dedicated by Department Supervisor / Manager

 

Skills/Education/Experience:

  • Minimum GCE “O” Levels, Diploma or Degree preferred
  • Possess at least 1 year of experience in the Call Centre or service related industry
  • A pleasant personality and good customer orientation mindset are essential
  • Proficiency in the use of Microsoft Office applications. Internet savvy.
  • Excellent interpersonal and communication skills. Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)
  • Ability to meet deadlines and work under pressure.
  • Ability to function as an effective team player
  • Strong initiative, open minded and willing to adapt to changes and challenges
  • Mature, self-motivated and hardworking
  • Able to work on shifts - Either 9am to 6pm or 11am to 8pm
  • Able to work on rostered Saturdays
  • Occasional weekend support at local seminars 

 

Interested parties please apply with detailed resume that include past/current experiences, current/expected compensation package and earliest available date. We regret that only shortlisted candidates will be notified.

Note: All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. 

Company Overview
Market Singapore