Customer Service Executive

CENTRE OPERATIONS OFFICER JOB DESCRIPTION

The Centre Operations Officer is in-charge of providing support to the administration and operations of the centre.

• Assist the Operations Manager in managing the daily operations of the Learning Centre.
• Work hand-in-hand with Operations Manager to be on track to meet with all overall centre sales targets (new enrolment and retention)
• Schedule regular meetings with Operations Manager to discuss assessment volume updates and enrolment progress versus target as well as retention updates and any actions needed to reverse withdrawals
• Create a warm and comfortable environment for students and parents.
• Ensure safety and care of students. 
• Schedule classes when needed.
• Attend, respond and manage customer enquiries and requests professionally.
• Collection of payment and maintain accuracy of the data base (Cenopsys).
• Front desk and administrative duties assigned by the Operations Manager and/or District Manager
• Upkeep and maintain cleanliness of the Learning Centre

Requirements:

• Candidate should possess at least an "O" Level Certificate or equivalent.
• Candidate should have a minimum of 1-year relevant work experience.
• Fresh graduates will also be considered.
• Preferable experience includes but is not limited to Education Centres, Sales, Customer Service, Retail; Food and Beverage.
• Must love children.
• Candidate should possess a cheerful disposition and excellent communication skills at all levels.
• Good communication skills
• Computer and MS Office proficient will be preferred
• Five days’ work week – must be willing to work on both weekends

Benefits:

• Variable bonus
• Medical benefits
• Group Hospitalisation Insurance
• 5 days work week
• Employee of the quarter
• Attractive quarterly incentive and perks
• Annual Leave up to 20 days
• Good career progression and advancement within the Company