Customer Service Executive

RecruitPlus Consulting Pte Ltd| Date Posted: 11-Jan-2020
EA Licence No: 04C4142|EA Personal Registration No: R1873519
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels

Job Description

Job Description:

  • Telemarketing focused 
  • Manage leads by tracking and following up on them 
  • Work with internal teams to deliver high quality customer service 
  • Streamline processes and explore new ways or automation to improve quality 
  • Review customer service KPIs and ensure that the customer service activities are in line with the standards, procedures & strategic objectives of the overall organisation 
  • Ensure KPIs, objectives and goals are met; fix appointment, follow-up through reminder calls, and ensure customer visits the outlet 
  • Handle customers' complaints and queries from all channels and to manage both new and existing customers' appointments 
  • Assist with any other ad hoc duties assigned by management

Job Requirements:

  • Preferably have experience in handling customers complaints
  • Excellent communication skills with proficiency in English and Mandarin
  • Competent in navigate computer application 
  • Able to multi-tasked 
  • Require MS office skill

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Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to [Click Here to Email Your Resume]

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Recruitplus Consulting Pte Ltd
EA Licence No:    04C4142
Posting Personnel:   Nicholas Lim
EA Personnel Registration No:  R1873519

 

Company Overview
RecruitPlus Consulting Pte Ltd