Customer Service Executive

Our client is an established Ecommerce platform that is growing rapidly in the region. Carrying a wide portfolio of products, they are fast becoming the go-to platform for daily necessities.

The Job 
 

You will be responsible for : 

• Interacting with customers via various channels, handling queries on product, pricing etc.
• Attending to online orders and ensuring that orders are fulfilled in a timely manner
• Handling customer complaints, investigating according to company's processes as well as escalating issues when required.
• Ensuring proper documentation of issues and investigation and conducting follow-up until case is closed
• Going out of the way to provide world-class customer service

The Profile 

• You ideally have experience in a Customer Service role.
• You have a pleasant, outgoing personality and enjoy speaking to people.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are able to think on your feet and adapt to different scenarios in a fast-paced environment
• You enjoy learning and sharing new information.

The Offer 

• This role is open to fresh graduates!
• Opportunity to learn extensively on the job
• Experience working in a dynamic environment

Ref :28809002