Customer Service Executive

Goldtech Resources Pte Ltd| Date Posted: 20-Sep-2020
EA Licence No: 90C4037|EA Personal Registration No: R1877924
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Student Job
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • Attracts potential customers by answering product and service questions.
  • Providing product and service information to customers; resolving product and service problems.
  • Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure.
  • Collecting and analyzing customer product or service information.
  • Support the Customer Operations Management, Executive and Sales Teams for special projects as required.  
  • Attend to customers’ complaints with good customer service skills .
  • Continuously provides support to streamline the customer service policies and procedures.
  • Compile weekly & monthly reports that required by Management .
  • Other ad-hoc duties as assigned from time to time.

Requirements:

  • Min. Education Level : 'N' / 'O' Levels.
  • Basic Microsoft office knowledge.
  • Good interpersonal/communication skills, initiative and dynamic personality.
  • Detailed, conscientious, independent & able to multitask.
  • Positive working attitude and having high attention to details.
  • Good Team Player and willing to learn.
Company Overview
Goldtech Resources Pte Ltd