Customer Service Executive

Add 1 Resources | Date Posted: 3-Dec-2019
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Student Job
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Job Responsibilities & Competencies

  • Attend to incoming calls and walk-in customers.
  • Handle and process sales orders based on customer’s requirements.
  • Build sustainable relationships and trust with customers through open and interactive communications.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Prepare and submit reports to the Management
  • Must demonstrate the ability to manage multiple clients’ requests with strict time limits on an ongoing basis
  • Ability to multi-task and make decisions quickly based on the client’s needs
  • Must possess a clear speaking voice and strong verbal communication skills
  • Evaluate the nature of each inquiry and determine the appropriate action to complete the inquiry
  • Ability to handle difficult calls in a professional manner
  • Requires accuracy and attention to details.  
  • Is involved in CS Executive recruitment and appraisals
  • Meets with other team to discuss possible improvements to Customer Service
  • Trains CS Executive to deliver a high standard of customer service


Soft Skills Required:

●     Excellent written and verbal communication skills, including fluent and proper English language and Chinese

●     Ability to lead a team of junior CS Executives

●     Service oriented with the ability to build and maintain relationships with customers

●     Ability to work directly with customers by telephone, electronically, or face-to-face

●     Good e-Commerce (Daily Deals)

●     Flexible attitude with proven experience of working in a team

●     Knowledge in a wide range of marketing techniques and concepts

●     Minimum 2 years of Customer Service experience in a business to customer (B2C) sales environment



Personal Skills Required:

●     Be an excellent communicator

●     Be able to respond well to pressure

●     Be able to think creatively

●     Be organized and methodical

●     Be proactive and able to take the initiative

●     Be able to motivate and inspire a team

●     Be able to work within a budget





●   Minimum 2 years of relevant experience in customer service and support.

●   Diploma or Bachelor’s Degree in Business Management or Hospitality or any field.

●   Excellent communications and interpersonal skills.

  • Able to identify areas to improve the department efficiency and internal process
  • Able to train existing and new hires
  • Possess leadership skills

●    Bilingual in English and Chinese (Need to do simple translation and to handle Chinese speaking Customers).

Company Overview
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