Prestige Professions Pte Ltd

Customer Service Executive (IT Support)

Prestige Professions Pte Ltd| Date Posted: 22-Dec-2020
EA Licence No: 15C7741|EA Personal Registration No: R1223894
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

• 5 days and office hours
• Conducive working environment
• Promising prospect with career advancement
 
Job Responsibilities:

  • Provide end-user support via email or hotline
  • Log all customer requests into internal ticketing system
  • Troubleshoot all end-user related issues
  • Perform the generation of monthly ticketing report
  • Provide efficient and timely technical support to end-user
  • Proactive update and follow up to end users
  • Follow up on the progress of all outstanding issues until closure
  • Perform laptop imaging and deployment when required
  • Update knowledge base for end-user support

Job Requirements:

  • 1-3 years of experience
  • Familiar with Windows OS
  • Printer administration, Office 365, Active Directory, O365 Sharepoints, O365 Email and OneDrive support experience will be added advantage
  • Basic understanding of DNS, DHCP and TCP/IP
  • Strong sense of responsibility, initiative and commitment to customer service

*** Sincere & Interested applicants, kindly forward your *Updated resume (word doc format) to [Click Here to Email Your Resume] and CC: Allan (R1223894) ***

Company Overview
Prestige Professions Pte Ltd