Customer Service Executive (IT Support)

• 5 days and office hours
• Conducive working environment
• Promising prospect with career advancement
 
Job Responsibilities:

• Provide end-user support via email or hotline
• Log all customer requests into internal ticketing system
• Troubleshoot all end-user related issues
• Perform the generation of monthly ticketing report
• Provide efficient and timely technical support to end-user
• Proactive update and follow up to end users
• Follow up on the progress of all outstanding issues until closure
• Perform laptop imaging and deployment when required
• Update knowledge base for end-user support

Job Requirements:

• 1-3 years of experience
• Familiar with Windows OS
• Printer administration, Office 365, Active Directory, O365 Sharepoints, O365 Email and OneDrive support experience will be added advantage
• Basic understanding of DNS, DHCP and TCP/IP
• Strong sense of responsibility, initiative and commitment to customer service

*** Sincere & Interested applicants, kindly forward your *Updated resume (word doc format) to [Click Here to Email Your Resume] and CC: Allan (R1223894) ***