Customer Service Executive ( Electronics/ North/ Up $3500 )

People Profilers Pte Ltd| Date Posted: 10-May-2021
EA Licence No: 02C4944|EA Personal Registration No: R1872533
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

√ Industry: Electrical & Electronic MNC
√ Location: North
√ Working Hours: Monday to Friday, 8.30am – 5.15pm
√ Good Remuneration Package

 

Responsibilities:

  • Fulfilment of customer orders by enter sales orders, follow up delivery dates, issue picklists to warehouse and arrange for order deliveries to customers.
  • Check through historical project information for repeat orders and enter the orders with accurate information according to customer orders.
  • Work closely with planners and engineers for order specifications required by customers.
  • Follow up with sales and customers on the pending order lines information if there is insufficient information given during purchase order issuance by customers.
  • Place internal orders to factories and liaise with factories for customer orders.
  • Invoice orders in system, communicate to customer on delivery information, provide documents to accountant and filling shipment records.
  • Work closely with operations and sales to ensure on time delivery for customer orders and provide proactive information to customers on order deliveries and enquiries.
  • Act as customer advocate, proactively gather customer feedback and address gaps to have continuous improvement and customer satisfaction.
  • To test products and update date codes if the date codes are expired in the daily picklist.
  • Act as reliable and regular back up for warehouse colleague for inbound and outbound shipments handling, pack and unpack of items.
  • Act as occasional back up to record walk in customers who send in repair items for the repair team.
  • Other duties as assigned by line manager.

Job Requirement:

  • Minimum Diploma in Business Administration, NITEC or higher NITEC, Mechanical or equivalent.
  • Minimum of 3-5 years customer service and hands-on working experiences.
  • A responsible team player with engaging and positive learning attitude.
  • Good understanding of safe work practices and can abide by safety policies and procedures.
  • Experience in Syteline system and electronic product testing will be an added advantage.

 

JOBID: 68R4V5

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

 

Kindly email your resume in a detailed Word format to [Click Here to Email Your Resume]

 

We regret that only shortlisted candidates will be notified

 

People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel:  6950 9755
EA Registration Number: R1872533
EA Personnel: Lim Jing Yee, Lena

Company Overview
People Profilers Pte Ltd