Customer Service Executive, Ecommerce - RETAIL - S$3000

ClarisT Resources Pte Ltd| Date Posted: 8-Mar-2021
EA Licence No: 06C4006|EA Personal Registration No: R1107206
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

World leading retailer invites dynamic and professional individual to join the group as Customer Service Executive, Ecommerce!

 

Budget for this role: S$3000

   

Responsibilities

  • Build and maintain strong partner with internal department team/team
  • Daily updates / catch-up with internal department team/team
  • Attend to enquiries, complaints and feedbacks
  • Interacting with customer and stakeholders to make sure the solutions are delivered in a timely manner
  • Perform post-case administration for all feedbacks for future reference
  • Upkeep service recovery protocol
  • Ensure E-commerce orders are fulfilled timely
  • Liaison between internal department/team on goods order and goods delivery
  • Provide support for end-to-end customer journey including on site, social media experience and offline
  • Coordinate & follow-up with merchandising team and supplier on product information
  • Regular research and update of meta keywords
  • Support uploading of contents on e-commerce
  • Support new product launch and coordinate digital campaigns
  • Measure results of traffic generation activities and regular marketing review with team members
  • Gather insights and ecommerce performance
  • Compilation of reports for all online campaign status and progress

 

Requirements

  • Diploma/Degree in relevant discipline
  • At least 2 years Customer Service related experience from Retail industry
  • Social media, Internet and Microsoft office applications savvy
  • Great communication and interpersonal skills

 

Interested applicants, kindly forward detailed resume to [Click Here to Email Your Resume].

Company Overview
ClarisT Resources Pte Ltd