BGC Group

Customer Service Executive (E-mail)

BGC Group| Date Posted: 20-Feb-2020
EA Licence No: 05C3053
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Job Nature:
Contract
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Job Description

We are hiring for our client (Leading Telco Company in Singapore) to expand their Customer Servicing Team to help out with their growing business.


• Entry Level; training will be given

• Working days: 5 days per week | Office hours


Job Description

  • Assist customer from enquiry stage to order fulfilment
  • Perform and support the Customer Service & Administration of the Corporate Mobile operation. Moderated authority
  • Provide support at an optimum level to meet internal and customer expected goals and targets.
  • Handle day to day work tasks which includes attending to multiple customer accounts to meet their business request and timeline.
  • Ensure tickets are closed accurately and timely
  • To meet Customer Experience (CE) target set by management.
  • To coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc.
  • Assist to billing query, resolve billing issues and perform billing adjustments if required.
  • Attend to mobile enquiries in person (for on-site CSE only), through calls and emails. Follow & abide to customer company guideline while working at customer premise.
  • To arrange delivery of handsets and distribute to customer's employees (for on-site CSE only).
  • To record / manage the mobile services subscribed and handsets owned by customer (for on-site CSE only).
  • Attend to any enquires from the hotlines in the department (e.g. hotline CSE).
  • Any other duties as assigned by Supervisor / Manager.


Job Requirements

  • Singaporeans Only
  • Minimally Diploma Holder
  • Good interpersonal and communication skills
  • Must be comfortable with meeting the targets set for the team
Company Overview
BGC Group