GMP RECRUITMENT SERVICES (S) PTE LTD

Customer Service Executive, Call Centre (Retail MNC)

GMP RECRUITMENT SERVICES (S) PTE LTD | Date Posted: 22-Jan-2019
EA Licence No: 09C3051 | EA Personal Registration No: R1328898
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities:

  • Customer communications via hotline and electronic channels
  • Create exemplary customer service experiences by providing effective service encounters
  • Effectively manage multiple responsibilities and priorities
  • Maintain disciplined case management, monitor and execute timely and appropriate responses/actions
  • Investigate and resolve customer issues within stipulated SLAs
  • Conduct, monitor and facilitate thorough investigations through to resolution
  • Manage difficult situations and execute negotiations with finesse
  • Accurately maintain records of all case details and internal/external communications/interactions in feedback management system
  • Proactively identify and communicate current and potential crises to minimise lapses/disruptions

Requirements:

  • Minimum GCE O level qualification
  • Effectively bilingual in English and Mandarin
  • At least 3 years’ experience in Customer Service or Call Centre environments
  • Preferably with some experience handling level-1 escalations
  • Excellent case monitoring and follow-through
  • Team player who contributes to knowledge base and team synergy by sharing and communicating information effectively to enhance learning within the team

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: XinYi   |   Registration No: R1328898

Company Overview
GMP RECRUITMENT SERVICES (S) PTE LTD