Customer Service Executive ( 2 yrs. contract )

SGS Testing & Control Services Singapore Pte Ltd| Date Posted: 15-Apr-2019
EA Licence No: 10C4942|EA Personal Registration No: 1221389
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma

Job Description

Responsibilities:

  • Ensure high level of customer satisfaction by providing timely and accurate reporting, timely and flawless execution of customer orders and efficient turnaround time for trucking/loading/discharge activities.
  • Own, lead and co-ordinate the process of addressing customer service complaints and claims pertaining to product storage / handling and operational issues, drawing support where required from the Commercial Department and others to ensure satisfactory closure.
  • Co-ordinate between various departments, and external parties on incoming operational works.
  • Organize and lead in Operations Reviews discussions and feed forward improvements that have a positive impact on customers’ current and future operational needs.
  • Maintain good relationship and rapport with customers through regular and effective  communications.
  • Be aware of the business needs/developments within the organization and extract information from the customers to support commercial plans or initiatives.
  • Promote pro-active communication with Commercial Department and customers to address customer concerns and develop plans to enhance service experience for customers.
  • To have a good understanding of customer pattern/activities, and anticipate future business needs.
  • Lead in cross functional projects in pursuing service improvements and growth for the company.
  • Constantly engage in C.I. to achieve service values of customer centricity, empowerment and team spirit.

Requirements:

  • Diploma/Degree in Supply Chain/Business or related studies.
  • At least with 5 years’ relevant experience with relevant operational knowledge preferred.
  • Good knowledge of shipping operations and customs requirement preferred.
  • Possess excellent networking and interpersonal skills with strong customer service orientation with internal colleagues, customers and 3rd party service providers.
  • Possess excellent written and verbal communication skills, and exhibits strategic and creative thinking in problem resolution.
  • High energy with good capacity for learning, self- motivated, positive attitude and strong responsibility/ownership individual. 
  • Good capacity and willingness to operate during irregular hours to attend urgent calls after office hours to ensure customer’s vessel clearance request, or attend to operational activities, if required. 
  • A strong team player with good personal values particularly professionalism, service, integrity and commitment.
  • Willing to do PPE and perform regular safety / process observation rounds during customer's site visits.
  • Undertake any other duties and responsibilities as assigned by management
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Will be put on shift as part of the orientation program. 
Company Overview
SGS Testing & Control Services Singapore Pte Ltd