Manpower Singapore

Customer Service Exe (Insurance) - Perm - Up to $3K

Manpower Singapore| Date Posted: 9-Jan-2021
EA Licence No: 02C3423
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Job Nature:
Permanent

Job Description



Responsibilities:
  • Communicate effectively with customers, understanding their needs and requirements to provide recommended product and solutions
  • Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
  • Handle all enquiries and requests in line with policies and procedures, striving for first call resolution.
  • Encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/organisation be closer to our customers
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions.
  • Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
  • Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals.


Qualifications:
  • Minimum 2 years of customer service experience, preferably in insurance, financial services sector
  • Certificate in General Insurance (BCP, PGI) is good to have


Interested candidates may send in their resume and cover letter directly to Rupa Kankariya (R1441955)

** We regret to inform that only shortlisted candidates will be notified.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at Rupa Kankariya (R1441955) EA Licence No (02C3423)

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
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Manpower Singapore