Customer Service Exe (1 yr contract-renewable)/Exp in Pivotable & V-lookup
• Answer service phone calls, inquiries pertaining to services and meter reading issues.
• Coordinate daily service activities with customer/technicians to resolve issues and complaints.
• Handle admin duties in service dept. including filing for all documents.
• Prepare quotation for parts / maintenance contract / Credit Note / Debit note / Letter etc.
• Consolidate technicians’ claims for submission to HR & Accounts Department for payment.
• Issue service notifications in SAP system for technician to clear parts.
• Issue calls for copier servicing, new copier installation, last meter readings, checking of machine condition etc.
• Update copier serial no., identifier, change of address.
• Schedule General Service for new copiers when the contract is back and when extension of contract.
• Enter meter readings (provided by client), check, rectify and upload meter readings before billing.
• Terminate contract in the system and send reports to Finance to close the billing schedule and invoice.
• Check RANSS, Open letter, return reports, discrepancies in the system.
• Mail merge and print General Services reports for Vendors.
• Check and verify General Service reports & invoices from Vendor before submission.
• Check Twintech Invoice, reports and scan all the return reports.
• Termination of contract and enter last meter reading.
• Create chargeable jobs.
• Minimum GCE ‘O’ Level and above.
• Proficient in Microsoft Office Applications.
• Knowledge of SAP/ Evatic System is an advantage.
• Proficient in Excel – Pivotable & V-lookup
• Independent and able to multi-task.
• Good interpersonal and communication skills with positive mindset.
• Prior experience in sales administrative support duties is preferred.
• Able to work late during month end.
Please submit resumes to [Click Here to Email Your Resume] with the following details, in MS Word format:
Position applying for
Reason for Leaving
Quek Hong Guek
EA License No : 06C4642
EA Reg No : R1981137
We regret that only shortlisted candidates will be notified