Customer Service Exe (1 yr contract-renewable)/Exp in Pivotable & V-lookup

OakTree Consulting| Date Posted: 10-Jun-2019
EA Licence No: 06C4642|EA Personal Registration No: 1981137
Save Job
Job Nature:
Position Level:
'N' Levels / 'O' Levels

Job Description

Key Responsibilities

•           Answer service phone calls, inquiries pertaining to services and meter reading issues.

•           Coordinate daily service activities with customer/technicians to resolve issues and complaints.

•           Handle admin duties in service dept. including filing for all documents.

•           Prepare quotation for parts / maintenance contract / Credit Note / Debit note / Letter etc.

•           Consolidate technicians’ claims for submission to HR & Accounts Department for payment.

•           Issue service notifications in SAP system for technician to clear parts.

•           Issue calls for copier servicing, new copier installation, last meter readings, checking of machine condition etc.

•           Update copier serial no., identifier, change of address.

•           Schedule General Service for new copiers when the contract is back and when extension of contract.

•           Enter meter readings (provided by client), check, rectify and upload meter readings before billing.

•           Terminate contract in the system and send reports to Finance to close the billing schedule and invoice.

•           Check RANSS, Open letter, return reports, discrepancies in the system.

•           Mail merge and print General Services reports for Vendors.

•           Check and verify General Service reports & invoices from Vendor before submission.

•           Check Twintech Invoice, reports and scan all the return reports.

•           Termination of contract and enter last meter reading.

•           Create chargeable jobs.



•           Minimum GCE ‘O’ Level and above.

•           Proficient in Microsoft Office Applications.

•           Knowledge of SAP/ Evatic System is an advantage.

•           Proficient in Excel – Pivotable & V-lookup

•           Independent and able to multi-task.

•           Good interpersonal and communication skills with positive mindset.

•           Prior experience in sales administrative support duties is preferred.

•           Able to work late during month end.


Please submit resumes to [Click Here to Email Your Resume] with the following details, in MS Word format:

Position applying for

Current remuneration

Expected remuneration

Notice period

Reason for Leaving


Quek Hong Guek

EA License No : 06C4642
EA Reg No : R1981137

We regret that only shortlisted candidates will be notified


Company Overview
OakTree Consulting