Customer Service cum Sales Admin @ Clarke Quay - Max $3000

HR Focus| Date Posted: 13-Nov-2019
EA Licence No: 13C6829|EA Personal Registration No: R1880292
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Process daily sales orders with accuracy and timelines
  • Interact with customers regarding delivery schedule, order inquiries, after-sales support, etc
  • Raise purchase order / quotation, process and monitor delivery orders and invoices
  • Assist the sales executive in generating sales opportunity by making sales calls
  • Assist basic sales reports when request
  • Involve in sales planning activities such as assisting the customers in the pre sales work.
  • Assist the company in a few various current or upcoming projects.
  • Maintain all platform together with the Sales Lead
  • Constantly working together with the Sales Lead to complete most of the relevant task for the company.
  • Provide general administrative support

 

Requirements:

  • Singaporeans or SPR only
  • Proficient in MS office (Excel, Word, Powerpoint)
  • Min 2 years relevant experiences especially with E-Commerce platforms e.g. Lazada
  • Excellent command in communication, interpersonal and negotiation skills
  • Work well in teams

 

To Apply:

Please ATTACH your resume in WORD with the following information :

  • Reason for leaving last employment
  • Last drawn salary
  • Expected salary
  • Notice period

 

(We regret that only shortlisted candidates will be notified)

 

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