Customer Service Coordinators (air-export / Air-import)

5 StonesHRM Pte Ltd| Date Posted: 12-Sep-2019
EA Licence No: 14C7057|EA Personal Registration No: 1103815
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description


  • Ensure close and prompt action on customers’ shipment arrangements and requirements.
  • Co-coordinating and liaising closely with Airlines, Departments, Overseas Agents / Offices and Service Providers on shipment movement.
  • Continuously seek alternative solutions or value-add processes to enhance the ongoing services to the Customers.
  • Preparing of Standard Operating Procedures (SOPs) and / or Service Reports according to Customer’s shipment processes and requirements.
  • Ensure Work processes on Customer’s shipment handling requirements are administered and kept up to date.



  • Min GCE ‘N’ / ‘O’ Level 
  • IT Savvy and Good command of English
  • Some relevant experience preferred
  • Training will be provided for those without experience
  • Possess good customer service & coordination skills
  • Fast worker with initiatives & positive working attitude
  • Preferably those who are able to start work within short notice
  • Preferably those residing in the east
  • Willing to work late and during Public Holidays
  • Willing to work on Alternate Saturdays
Company Overview
5 StonesHRM Pte Ltd