Customer Service Coordinator, Supply Chain

Confidential| Date Posted: 22-Jun-2020
EA Licence No: 16S8195|EA Personal Registration No: R1441154
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
Bachelor's / Honours

Job Description

About our Client

Our client is a European leader in producing premium fresh fibre products for consumer and retail packaging. As a forerunner in sustainability, they work together with customers on a global scale to innovate solutions for better consumer experiences with less environmental impact. 

Their business is growing strongly in the APAC region covering the whole Asia (excluding Middle-East) and Australia, and are run from offices located in Shanghai, Singapore, Melbourne and Mumbai. As part of their growing plans in this region, they are currently looking for a Customer Service Coordinator (CSC) to join their Singapore team.

Reporting to the Customer Service Director APAC in Shanghai, the CSC will be responsible for the end-to-end process from order management to invoicing and client delivery. The ideal candidate will be an independent and collaborative individual, with strong attention to detail and is process-driven; able to multi-task and take initiative with strong communication skills. 

 

Job description

Customer Service Coordinator, Supply Chain

Key Responsibilities of Customer Service Coordinator (CSC):

  • To provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain good relationship with them in terms of enquiry handling, order handling, stock management, credit handling, invoicing and claim handling
  • To handle customer orders in SAP from enquiry to invoicing including all related business rules, customer agreements, tasks, transactions and documentation (export documents such as invoice, Bill of Lading, packing list, delivery note, container list, certificate of origin, other certificates)
  • To make sure shipping containers will be full and the left-overs are moving
  • To keep all customer records and documents orderly filed and stored ensuring easy access and traceability
  • To maintain customer master data, customer profiles and other customer information 
  • To take all actions to ensure that customer promises and agreements are kept
  • To monitor and keep the age, level and rotation of stocks of own customers/accounts within agreed limits
  • To follow-up credit limits and payment behavior of own customers/accounts together with sales and credit management
  • To provide relevant support to Sales
  • To develop and maintain good relationships with customers, salespersons, mills and other internal/external partners
  • To gather information of complaints, trials, delays, payments, rebates and other relevant matters that may have an effect on the business and relationship with own customers/accounts

 

Requirements:

  • At least 2 years’ experience of Customer Service in an international B2B company.
  • Preferably experience in handling multi-leg deliveries (“Overseas markets”) and knowledge in overseas related export documentation
  • Ability to remain calm, think clearly, and to prioritize tasks in high pressure and/or unexpected situations.
  • Good document administration and organizational skills.
  • Ability to anticipate, to use own initiative, and to be proactive.
  • Fluent (written and spoken) English. Any other language skills considered as an advantage.

 

Personal profile:

  • Team player with sense of responsibility.
  • Dynamic individual able to handle multiple projects concurrently.
  • Customer centric, service minded.
  • Well organized, process-driven, detailed individual.
  • Problem solver who demonstrates use of initiative.