Agility International Logistics Pte Ltd

Customer Service Coordinator - Logistics (2 Months Contract)

Agility International Logistics Pte Ltd Date Posted: 5-Nov-2017

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Job Nature:
Contract, Temporary
Position Level:
Student Job, Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

Job Summary:

This Position is responsible to assist the Assistant Customer Service Manager and Customer Service Executives in day to day operations to support the existing clients not limited to Singapore but also to other new location in the region, and new clients secured with the following set skills:
  • Customer Service Orientation
  • Product/Program Knowledge (JIT/FGI/RETAIL, etc... under various environments GENERAL WAREHOUSING, BONDED, MES, A3PLC, etc…)
  • System Knowledge (WMS / JIT WEB / and other host system interface)

Responsibilities:

The Customer Service Assistant performs the full range of operational functions:
  • Support day to day operations and fulfillment requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
  • Support ad-hoc request from customers and provide customer support when necessary.
  • Ensure daily, monthly reports are updated and provided to the client on a timely basis.
  • Ensure Exceptional Reports are updated.
  • Collaborate with other departments to ensure smooth phasing in of client’s operations, delivery of consistent and quality services.
  • Act as a conduit to customers and local operations team to ensure all requirements and data integrity are met.
  • Additional functions mandated by Management.

Qualifications:

  1. Experience - Preferably min 1-year experience in logistics industry, No experience are Welcome!
  2. Education - Preferably ‘N’ Levels 
Job Summary:

This Position is responsible to assist the Assistant Customer Service Manager and Customer Service Executives in day to day operations to support the existing clients not limited to Singapore but also to other new location in the region, and new clients secured with the following set skills:
  • Customer Service Orientation
  • Product/Program Knowledge (JIT/FGI/RETAIL, etc... under various environments GENERAL WAREHOUSING, BONDED, MES, A3PLC, etc…)
  • System Knowledge (WMS / JIT WEB / and other host system interface)

Responsibilities:

The Customer Service Assistant performs the full range of operational functions:
  • Support day to day operations and fulfillment requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
  • Support ad-hoc request from customers and provide customer support when necessary.
  • Ensure daily, monthly reports are updated and provided to the client on a timely basis.
  • Ensure Exceptional Reports are updated.
  • Collaborate with other departments to ensure smooth phasing in of client’s operations, delivery of consistent and quality services.
  • Act as a conduit to customers and local operations team to ensure all requirements and data integrity are met.
  • Additional functions mandated by Management.

Qualifications:

  1. Experience - Preferably min 1-year experience in logistics industry, No experience are Welcome!
  2. Education - Preferably ‘N’ Levels 

Company Overview

Agility International Logistics Pte Ltd
Agility International Logistics Pte Ltd
Agility is one of the top 10 leading logistics providers with more than 500 employees, 6 offices, and 46,000 sq m of warehouse space in Singapore. Since 1975 we have focused on offering customers truly personal service and flexible supply chain solutions tailored to meet their individual business needs. Our customers span a range of industries such as Automotive, Hi Tech, Fashion & Retail , FMCG, Food & Beverages, Medical, Industrial and Chemical. Agility was established in Kuwait in 1979 and by 2004 grew to be the largest logistics provider in the Middle East. The company pursued an aggressive merger strategy from 2004-2008, acquiring many global brands, some with a history dating back to the 1800s. All acquired firms were unified into a seamless global network under the Agility brand name in 2006.