Pet Lovers Centre

Customer Service Associate

Pet Lovers Centre| Date Posted: 29-May-2020
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description

  • Attend to incoming calls and respond to emails pertaining to home delivery orders;
  • Handles customers’ enquiries by clarifying desired information pertaining to products and services;
  • Coordinate and schedule home deliveries and to ensure timely and accurate deliveries;
  • Manage customers’ feedback and provide appropriate solutions and/or to escalate unresolved issues for further management;
  • Provide customer with product and service information;
  • Up-selling or/and cross-selling of products and services by understanding customers’ needs.


  • Be a strong team player with positive attitude
  • Must be hard working, mature and pleasant personality
  • Must have good communication skills
  • Should be a self-motivated sales person

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Company Overview
Pet Lovers Centre