Customer Service and Telesales Officers(Town)

OakTree Consulting| Date Posted: 12-Sep-2019
EA Licence No: 06C4642|EA Personal Registration No: R1102621
Save Job
Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, Diploma, Bachelor's / Honours

Job Description

 

Job Responsibilities:

  • Reaches out to members through phone or email to generate additional company revenue through member retention and upselling of products and programs.
  • Conducts welcome calls to new members to explain company products and build a connection that can generate future sales.
  • Is able build rapport and engage the members in a conversation that will allow members to share their experience using the oils or being part of the company.
  • Is comfortable experiencing rejections and able to turn-around rejections into sales and other positive outcomes.
  • Works with members by phone, in person, or via e-mail to take orders and respond to concerns.
  • Is able to relate with, show empathy for, and project a positive company image to members.
  • Looks for problem resolutions that address the needs of the members, while keeping the interests of the company in mind.
  • Process incoming orders, new accounts, distributorship changes, and assist members with account management.
  • Provide members with product, business and relevant company information.
  • Document members calls and report trends to appropriate management.
  • Provide administrative services as required.

Job Requirements 

  • Possess a diploma or degree in any discipline
  • Candidates without the required educational qualification may be considered if they have prior customer service experience
  • At least 2 years’ telesales experience
  • Customer-oriented team player
  • Excellent communication skills - Spoken and Written
  • Good command of the English language
  • Has a pleasant disposition and enjoys interacting with people
  • Has a positive attitude and shows willingness to learn
  • Excellent interpersonal and organizational skills


Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 


John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621


We regret that only shortlisted candidates will be notified.
 


 

 

Company Overview
OakTree Consulting